Job Description

Essential Job Functions:

• Manage an assigned pipeline of 35-50 plus loans on a daily and weekly basis
• Process loans from application to closing including but not limited to:
• Collecting and analyzing documents to submit to Underwriting for final approval
• Communicating expectations, requirements and program details though established communication standards
• Maintain daily workflow prioritization to ensure pipeline management meets required closing dates
• Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met
• Verify conditions of approval which may include customer income/assets documentation, resolves routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances
• Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm
• Ensure customer service surveys maintain the rating level designated by management
• Communicate with all parties involved in the transaction to keep them informed of file status
• Review and analyze all necessary documentation, including borrower docs and third-party docs
• Interpret policies while analyzing applicant information, property and documentation
• Calculate borrower income for all employment types
• Comprehensive understanding of credit underwriting guidelines
• Must be flexible and able to work in a fast paced, potentially stressful environment

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