IT Help Desk Technician Job at Revel Staffing, Portland, OR

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  • Revel Staffing
  • Portland, OR

Job Description

We are conducting a confidential search for an experienced IT Help Desk Technician to provide both remote and onsite support for end users across the Portland and Vancouver areas. This role is ideal for a skilled troubleshooter with strong technical knowledge and excellent communication skills. 

Key Responsibilities:

  • Provide remote and onsite end-user technical support (approx. 70% remote / 30% onsite).

  • Perform systems monitoring, reporting, and issue resolution.

  • Troubleshoot desktop, network, and cloud application issues quickly and effectively.

  • Support and manage Windows desktops and common business applications.

  • Assist with cloud services administration (Office 365, Google Workspace, Dropbox, etc.).

  • Configure and maintain networking systems including routing and firewalls.

  • Provide occasional support for VoIP, macOS, and Linux environments.

  • Maintain strong documentation of issues, resolutions, and system updates.

Qualifications:

  • 2+ years of IT helpdesk or technical support experience.

  • Strong troubleshooting and diagnostic skills.

  • Comprehensive knowledge of Windows desktop systems.

  • DataClear Certification (or equivalent) required.

  • Moderate knowledge of cloud platforms and networking/firewall administration.

  • Excellent communication skills, patience, and customer service orientation.

  • Must be based in the Portland/Vancouver area and able to travel to client sites as needed.

Compensation & Benefits:

  • Salary range: $85,000 – $125,000/year (based on experience).

  • Quarterly profit-sharing bonus.

  • Full employer-paid health insurance.

  • 401(k) retirement plan.

  • Paid time off (PTO).

  • Relaxed and supportive work environment.

Job Tags

Full time, Work at office,

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