Job Description

MUST BE AVAILABLE WEEKENDS ONLY

This customer service centered position operates as the telephone, communication, information and referral center for all residents, staff and departments

• Contribute to Community relationships by demonstrating cooperation and professional conduct with residents, families, fellow associates, physicians, pharmacies and other vendors or persons. 
• Contribute to team effort by being flexible in work assignments; by furnishing support; by taking initiative; and by understanding how this position affects and compliments all other Community positions. 
• Able to maintain work pace appropriate to given work load. Perform activities on schedule while maintaining regular attendance and punctuality within specified tolerance. 
• Answer phones, take message and transfer calls. 
• Greet and receive guests in a professional and friendly manner. 
• Answer residents’ needs and requests.
• Maintain a daily resident log and resident emergency information.
• Assist with weekly packet.
• Answer emergency responder and fire alarm systems and take appropriate emergency steps.
• Schedule residents’ doctor appointments and activities.
• Make copies.
• Provide information to bookkeeping for billing. 
• Give directions and disseminate information as directed. 
• Distribute written communiqués. 
• Accept and sign for deliveries (mail, prescriptions, etc.).
• Demonstrate positive attitude and ability to work well with all people, particularly the elderly.
• Promote positive work environment that emphasizes teamwork.
• Demonstrate willingness to help other staff whenever needed. 
• Follow all front desk policies concerning tracking of residents. 

Job Specifications:

Skill:

• Must be at least 18 years old.
• Must have required health screening, TB clearance, and criminal record clearance.
• Be familiar with how to use a telephone, copy machine, fax machine, and all other office equipment associated with this position. 
• Possess excellent communication skills and the ability to effectively communicate both verbally and in writing. Must be able to read, write, speak and understand English, as well as follow directions (written and oral). 
• Possess basic computer skills, including knowledge of Word and Excel.
• Be able to type at least 40 words per minute.
• Requires a high school diploma and a good work history in a similar position. 
• May be required to hold valid First Aid Certification.

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