Job Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Managing and coaching the Warehouse staff
• Conducting weekly team / huddle with Warehouse staff
• Conducting monthly 1-on-1’s with Warehouse Supervisor
• Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative
• Set annual improvement objectives for Warehouse Operations
• Execution of District Tactical Business Plan
• Ensure a safe and secure work environment
• Maintain Expeditors warehouse & IOC procedures, safety and compliance standards
• Maintain a clean and professional facility
• Ensure all equipment is maintained in a safe operational condition including the required maintenance contract
• Prepare and manage budget for warehouse & IOC operations weekly/monthly/annually, includes staffing and overtime expenses, equipment procurement and maintenance, and facility repair
• Ensure facility is staffed to meet demand including a flexible work force 
• Preform or oversee all aspects of warehouse & IOC staffing, includes permanent and contingent staff
• Responsible for warehouse excellence success and KPIs
• Responsible for coverage of operations with staff who have the appropriate certifications
• Onboard newly hired staff and maintain the new hire onboarding and training schedule
• Responsible for employee versatility (cross training)
• Manage all receiving, shipping, container positioning, and inventory activities following operational standards; (OPS) and KPI expectations, including the warehouse / IOC standard working instructions and 7S processes
• Responsible for improving safety, quality, delivery and cost through continuous improvement methods
• Maintain compliance to all facility certification requirements and government policies
• Responsible audits of warehouse & IOC activities to ensure security and safety of people, facility, and freight
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
• Oversee and ensure compliance with Expeditors Operational Process Standards

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.   
• Write with pencil/pen/marker 
• Functions performed primarily while seated at desk and driving Forklift Truck

• Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

• Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

• Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

• Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 

• Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

• Employee Development (Manager, All)

Properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Conducts regular one-one-ones and an annual review for employees. Has development plans in place for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.

• Financial Excellence (Manager, Branch Product)

Has command of the P&L resulting in meeting revenue growth expectations and control of expenses, This includes monitoring department financial performance (revenue to expense, expense per shipment, etc.) analyze customer profitability and controlling expenses. Reviews accounts receivable to manage cash flow to ensure customers are paying within terms. Analyzes billing activity and intercompany accounting.

• Operational Excellence (Manager, Branch product)

Monitors and improves product District Excellence and Global Business Operations metrics. Maps and understands department process flow, while constantly looking for areas to improve efficiency, offer customers better cycle times and services and control costs. Effectively manages capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan, providing regular updates to team and branch leadership.

• Business Development

Actively grows the product's business and builds customer relationships through involvement in sales and retention programs. Maintains a healthy mix of current customers and manages pipeline of new accounts. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Actively participates in the transition of new business and acts as a subject matter expert for the product and the industry.

Qualifications

• 4 + years of industry specific qualification (country specific)
• Excellent oral and written communication skills
• Excellent organizational skills, time management skills in addition to a professional manner
• Proven problem solving, interpersonal, and leadership skills  
• A proven history of providing exceptional customer service at all levels
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Good Microsoft Office skills (Excel, Word etc.).
• Fluent English

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Base Pay Range: $75,000 - $85,000 per year, Eligible for Bonus

• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

   

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