U.S. Based Contact Center - Service & Inside Sales Advisor - Remote/Onsite/Hybrid Options - Other States Job at Delta Defense, West Bend, WI

STN2NmtwNHNsdnU1Zk10T3h6TEtWQ0NIcHc9PQ==
  • Delta Defense
  • West Bend, WI

Job Description


Job Category: Contact Center

Requisition Number: USBAS001886

West Bend, WI 53095, USA


Job Details

Description

Most contact centers suck; ours doesn’t! Imagine starting each day excited to work alongside mission-focused teammates and inspiring leaders.

If you're eager to use your expertise in addressing customer concerns via phone, digital chat, social media, and SMS/text to redefine award-winning customer experience, this is your chance.

We’re proud to be one of Newsweek’s Top 100 America’s Most Loved Workplaces and we are on the grow. Consider joining our team of passionate culture warriors.

Work for Delta Defense, the private company that provides Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors. Learn more about the USCCA at

Contact Center Service & Inside Sales Advisor - Position Summary:

  • Engage with USCCA members and prospects through inbound and outbound calls and chats.
  • Build deep connections, helping members become the best protectors of themselves and their families.
  • Understand individual needs and educate on membership value through needs-based sales.
  • Provide outstanding service with account updates, payments, and membership purchases.
  • Make a difference every day, delivering an award-winning customer experience.

Elevate your career with us and reap the rewards of your success!

  • Starting salary $21.00/hour
  • Shift premium available based on days and hours worked
  • Eligible for commission
  • 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
  • Workplace Flexibility - Headquarters, Work-From-Home Remote, and Hybrid options available
  • Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD

Contact Center Service & Inside Sales Advisor - Essential Duties & Responsibilities:

  • Engage with customers, members, and prospects via voice and digital channels to resolve issues and strengthen relationships.
  • Provide knowledgeable, respectful responses without scripts.
  • Stay informed about products, services, and promotions.
  • Use a "find needs, fill needs" approach to offer solutions and sell memberships and products.
  • Address concerns with empathy and detail, retaining members contemplating non-renewal.
  • Follow up to ensure exceptional service.
  • Achieve performance targets for efficiency, sales, and retention.
  • Collaborate with your team for continuous learning and growth.
  • Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.

Required Skills/Experience:

  • High School diploma or equivalent required. Associate’s degree or higher preferred.
  • This is not an entry level role and requires prior work history in a customer service or sales role. Experience in fielding customer concerns by phone, digital chat, social media, and SMS/text is a plus.
  • Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
  • Excellent interpersonal skills complemented by strength in both written and verbal communication.
  • Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
  • Computer fluency; working knowledge of software applications and advanced internet functions.
  • Passionate about delighting customers and communicating with them through conversation.
  • Able to work equally as well in a team environment, in-office or remotely.
  • Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.

New hires must complete full-time, paid training which includes onboarding, products and systems, sales and service, and preparation for the Producer Property and Casualty Licensing. Required training runs Monday through Friday 8:00am-4:30pm Central for the first 8 weeks upon hire. Training is virtual for remote employees.

Now hiring Full Time employees for 40 hour/week openings and the following shift schedules :

  • Tuesday through Saturday, 1:30pm - 10:00pm CDT (5 x 8)
  • Sunday through Thursday, 1:30pm - 10:00pm CDT (5 x 8)
  • Thursday through Sunday, 2:30pm - 1:00am CDT (4 x 10)
  • Wednesday - Saturday, 2:30pm - 1:00am CDT (4 x 10)

This position allows for the ability to work hybrid, in-office, or remote based on location.

Unable to accept applications from the following states: CA, FL, HI, IL, KY, NJ, NY, WA.

Benefits information can be reviewed at: Delta Defense Careers

Anticipated application close date: November 21, 2025

** Please check your email after submitting your application. To advance in the hiring process, you must complete the requested online assessment. We look forward to reviewing your application. **

PM19

LI-#REMOTE

October 10, 2025





PIb186fe8bf569-30492-38789897

Job Tags

Full time, Immediate start, Remote work, Work from home, Monday to Friday, Shift work, Sunday, Saturday,

Similar Jobs

Ryan Chrysler Dodge Jeep Ram - Williston ND

Quick Lube Technician Job at Ryan Chrysler Dodge Jeep Ram - Williston ND

 ...of a Quick Lube Technician to join our busy service dept. No experience necessary, but Highly Valued. We are willing to train...  ...: * Perform inspections, basic maintenance work such as oil changes* Perform advance fluid maintenance services per manufacture... 

Re Focus LLC

Devops Engineer with Openshift- Entry Level Job at Re Focus LLC

Devops Engineer with Openshift- Entry Level JD: Top 3 skills: 1. RedHat OpenShift 2. Kubernetes 3. GIT/CICD Experience in Java/J2EE technologies

ESRhealthcare

Environmental Health and Safety (EHS) Specialist / Manager san diego, ca Job at ESRhealthcare

 ...Environmental Health and Safety (EHS) Specialist / Manager Help us power the planet. The planet urgently needs safe, reliable, zero-carbon energy without waste. Nuclear fusion can address the scale of this problem, but for decades, existing fusion approaches... 

Honolulu Authority for Rapid Transportation

Director of Government Relations and Public Involvement Job at Honolulu Authority for Rapid Transportation

 ...the history of Hawaii. This position serves as Director of Government Relations and Public Involvement for HART. The Director shapes...  .... Guides the analysis of public policy issues and monitors contractor communications and public outreach. Directs staff in... 

Joseph Michaels International

Psychiatrist- Child Adolescent Job at Joseph Michaels International

Position : Psychiatrist Child Adolescent Location : Champaign IL Health System is located in Champaign IL. Full Time employed position Mon Fri on-site work schedule; adolescent case load of 16/day; can also see adults if -Patient setting. Duties include rounding...