Job Description
Location & Work Arrangement
- City, State: Columbus, Ohio (Franklin County)
- Work Arrangement: Remote (Will need to attend occasional meetings onsite ). Candidates in Columbus, OH are strongly preferred.
- Contract: This is a Contract position.
- Mode of Interview: Webcam (Teams).
- Travel: Travel is required for occasional on-site meetings.
Key Responsibilities and Technical Environment
The Product Specialist 5 will serve as the primary administrator, focusing on system maintenance, customization, data integrity, and end-user support.
1. Salesforce Administration & Configuration (5+ Years Required)
- System Maintenance: Daily administration and support of Salesforce, including but not limited to managing multiple user setups, permission groups , and system licenses ( CRUD management ).
- Customization: Modify/configure the system to increase benefits and usability through the customization of objects, fields, record types, page layouts, and validations .
- Change Management: Create and manage changes to the system without interrupting the user experience.
2. Integration, Data, and Reporting
- Integration Support: Monitor and manage exception logs for back-end system integration with SFDC .
- Data Quality: Monitor, maintain, and improve data quality , and handle data imports as appropriate.
- Reporting: Create and maintain dashboards and reports , including folder maintenance, and develop new processes with associated reporting.
3. User Support and Documentation
- User Support: Communicate with users regarding new features, enhancements, and system changes. Monitor usage and mentor users/groups needing assistance to enhance the end-user experience.
- Documentation: Document company processes, workflows, process documentation, and field maps.
4. Desired Technical Expertise
- Certifications: Salesforce.com Administrator Certification is required.
- Specialized Tools (Desired): Experience with Salesforce Service Cloud, Salesforce Shield, Drawloop, Copado, ezProtect, OwnBackup (for backups and seeding), and Metazoa Snapshot .
Required Qualifications Summary
Skill Set Category
Key Expertise/Domain
| Salesforce Admin | Administration, configuration, user setups, permission groups, customization (objects, fields, layouts, validations). | 5 Years |
| User/License Mgmt | CRUD management & maintenance of user & system licenses. | 5 Years |
| Certification | Salesforce.com Administrator certification . | Required |
| Integration/Data | Monitoring/managing exception logs for back-end integration, data quality management. | Required |
| Soft Skills | Excellent analysis, problem-solving, and communication skills; detail-oriented self-starter. | Required |
| Education | Bachelor's degree in IT or related field. | Required |
Job Tags
Contract work, Remote work,