Salesforce Administrator Job at Openkyber, California

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  • Openkyber
  • California

Job Description

Job Title: Salesforce Support Lead / Salesforce Lead Administrator

Experience: 10+ Years

Location: Cupertino, CA_Onsite

Duration: 12 Months plus only on w2

Visa: Visa-independent candidates only

pranayatburgeonitsdotcom

Role Summary:

Lead and manage an L1 Salesforce support team, ensure SLA-based ticket resolution, and provide hands-on Salesforce administration and production support.

Required Skills:
  • Salesforce Administration (5+ years)

  • Team leadership / support lead experience (2+ years)

  • User Management: Roles, Profiles, Permission Sets, Delegated Admin

  • Configuration: Custom Objects, Fields, Record Types, Page Layouts

  • Automation: Flows, Process Builder, Workflow Rules

  • Security Model: OWD, Sharing Rules, Role Hierarchy

  • Data Management: Data Loader, Import Wizard, deduplication

  • Reports & Dashboards: Summary, Matrix, Joined, Dynamic

  • Salesforce Clouds: Sales Cloud, Service Cloud, Experience Cloud, Pardot

  • ITSM Tools: ServiceNow, Jira

Good to Have:
  • Basic Apex (Triggers, Classes, Test Methods)

  • Reading Apex logs

  • SOQL / SOSL queries

Certification (Preferred):
  • Salesforce Certified Administrator

Job Tags

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