Job Description

Job Summary for Remote Customer Service Representative SouthEnd Psychiatry


- Serve as the first point of contact for patients via phone, email, and live chat
- Respond to patient inquiries with empathy and professionalism
- Schedule and confirm telehealth and in-person appointments using digital systems
- Assist patients with billing, insurance, and general questions
- Coordinate communication between patients, providers, and administrative staff
- Maintain accurate patient records and ensure HIPAA compliance
- Work independently from home with attention to detail
- Utilize virtual platforms (e.g., Zoom, EHR, scheduling tools) to support patient needs
- Contribute to a compassionate, patient-centered support experience
- Opportunity for flexible scheduling, paid training, and professional growth within a supportive remote team

Job Tags

Remote work, Flexible hours,

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