Job Description
Apply
Description Power Equipment Service Manager Employment Type: Full Time
Supervisor: Store Manager
Job Description Will be responsible for all aspects of our Power Equipment Sales and Service ensuring all product Theisens sells and services puts our customer first. This position will require all warranty information is recorded, tracked and reported to the CMO while maintaining a qualified sales and repair team.
Qualifications - 2 years management experience
- 2- or more years of Vocational training or hands on experience working in the Power Equipment Field
Key Responsibilities - Provide excellent customer service by having a strong understanding of products and services to address customer questions.
- Maintain sales and service staff in all locations as established
- Maintain warranty program, track and report reimbursements for all vendors
- Coordinate logistics for warranty repair, for shops without repair centers
- Maintain training requirements for techs and support staff
- Maintain general knowledge of all products, may need to have expertise in specific product areas
- Make product recommendations and attend trade shows
- Explain benefits and features of merchandise to customers and suggest add-on merchandise
- Review P&L statements, budgeting and Cap X needs
- Maintain cleanliness, pricing and ensure Brand levels of appearance are maintained
Required Knowledge, Skills, And Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Great customer service skills
- Sthil Silver/Gold Certification is preferred
- Basic math skills
- Exhibit a high level of integrity and business ethics
- Ability to answer phones, and learn cash register functions
- Familiar with forklift and pallet jack operations and the ability to be certified to run a forklift
- Excellent verbal communication skills
- Possess a positive attitude, good listening skills and an outgoing personality
- Vocational or College degree or relevant Power Equipment work history
- Able to manage a team and communicate effectively to others in the organization
Physical Demands Frequent physical demands include lifting up to 50 lbs., walking, standing, bending, reaching, dexterity and light grasping. Occasional physical demands include lifting over 50 lbs., climbing stairs, squatting, and firmly grasping. The associate is required to talk and hear. Must be able to work required shifts including nights and weekends, and maintain attendance standards. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer/cash register and/or RF.
Work Environment and Working Conditions Work will normally be performed inside of the store facility; however, some work may occasionally be performed outside in conditions ranging from cold below 32 degrees to heat above 100 degrees. The work environment is usually fast paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns, cuts, electrical, explosive, and mechanical. Due to the nature of the work, associates may be exposed atmospheric conditions such as dust fumes, odors, and poor ventilation. For the safety of our associates, all associates may be required to wear protective devices from time to time, depending on the job/task being performed.
Benefits Part-Time and Full-Time Eligible: - Competitive match on 401K
- PTO
- Holidays
- Birthday-off with pay
- Associate discount and many other benefits
Full-Time Also Eligible - Health insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Short-term and long-term disability
Company Culture And Values At Theisen's, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting
Customer First , working together as
One Connected Team , and always finding ways to
Give Back . These three pillars guide how we approach our work and interact with each other every day.
We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen's, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.
Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.
Job Tags
Full time, Temporary work, Part time, Local area, Flexible hours, Shift work, Night shift,