IT Support Team Specialist - Level II Job at MicroTech Systems, Inc, Boise, ID

TFhML2w1a3JtL200Y3M5UHdUVE1XeUNBb0E9PQ==
  • MicroTech Systems, Inc
  • Boise, ID

Job Description

MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients.    

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The ideal candidate will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.  

Responsibilities: 

  • Diagnosing and resolving advanced issues for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components.
  • Providing technical assistance and solutions to clients.
  • Collecting specific and detailed information from reference sources, software utilities, or clients.
  • Performing advanced troubleshooting of networks, desktops/laptops, and mobile devices.
  • Utilizing the Service Desk ticketing system to document all work, progress, and resolutions.
  • Ensuring tickets are promptly assigned and processed.
  • Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
  • Contacting clients and resolving issues within SLA timeframes.
  • Troubleshooting will involve both onsite and remote work.  Professionalism is a priority.
  • Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket.                                                                                                   

  Requirements:

  • Associate's degree in Computer Science (or the equivalent) is preferred.
  • MSP experience preferred
  • Five years minimum of related IT support experience - including but not limited to:
    • Office 365 installation / configuration / administration / troubleshooting
    • Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting
    • Microsoft Exchange
    • Scripting knowledge and experience
    • PowerShell knowledge
    • Hypervisor understanding / administration
    • Advanced installation, maintenance, troubleshooting of various backup solutions
    • Advanced desktop, server, LAN and WAN troubleshooting and maintenance
  • Technically savvy with strong time management skills
  • Experience troubleshooting issues and achieving solutions
  • The ability to explain to a non-technical person in a way they will understand
  • Maintain a high degree of professionalism
  • Maintain superior client relations

About MicroTech Systems:

MicroTech Systems is a professional IT Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together!  Our employees enjoy a work culture that promotes our core values first and foremost:   Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else. 

We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.

MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development.

Job Tags

Full time, Work at office,

Similar Jobs

Fazoli's

Restaurant Assistant Manager Job at Fazoli's

 ...Do We Do? As Associate Manager, you will work closely with your General Manager and Team to ensure the success of your Fazolis Restaurant. In this role you are preparing for, and developing to become, a future General Manger. In order to fulfill this important role... 

Arise CareStaff

Post Anesthesia Care Unit (PACU) Registered Nurse (RN) - Travel - West Covina, CA Job at Arise CareStaff

Position: Post Anesthesia Care Unit (PACU) Registered Nurse (RN) Travel Location: West Covina,CA Arise CareStaff is looking for an experienced Post Anesthesia Care Unit (PACU) Registered Nurse (RN) to work for our client healthcare facility in West Covina, CA... 

BOEING

Crane Operator Hooktender - C1208 Job at BOEING

 ...Perform physical tasks that include lifting weights ranging from 10-15 lbs to 15-35 lbs. Engage in various movements such as...  ...policies. Union Representation Statement: This is an hourly position governed by the International Association of Machinists... 

Wellpath

Registered Nurse (RN) Job at Wellpath

 ...PRN As a Registered Nurse (RN): Your primary responsibility is to provide patient care using the nursing process of assessment, planning, implementation, and evaluation. You will work under the supervision of Charge Nurse(s) to provide patient education and activities... 

Refuel Market

C-Store Team Member-2nd Shift Job at Refuel Market

 ...Job Title: C-Store Team Member - 2nd Shift Reports to: Store Manager Type of Position: Full time or part time Refuel is one of the fastest growing convenience store chains in the US growing ~300% in the past 24 months through 17 acquisitions and new to industry...