Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Support Specialist in North America.

This role provides hands-on support for a fully remote, globally distributed team, ensuring seamless IT operations and secure technology environments. You will act as the primary point of contact for IT helpdesk requests, hardware deployment, and endpoint management, while collaborating with HR and Security teams on onboarding, offboarding, and IT security practices. The position emphasizes problem-solving, technical expertise, and proactive support, contributing to a productive and secure work environment. You will be part of a dynamic, fast-growing organization with a mission to innovate in financial services, where your efforts directly impact operational efficiency and team satisfaction. Strong communication skills and a customer-first mindset are essential in this collaborative, high-performing environment.

Accountabilities

• Serve as the main point of contact for IT helpdesk requests from staff.
• Diagnose and resolve hardware, software, and connectivity issues for employees.
• Collaborate with HR and Security teams to manage employee onboarding and offboarding processes.
• Set up and deploy laptops, devices, software, and other hardware efficiently.
• Assist with shipping, receiving, and tracking IT assets, maintaining accurate inventory records.
• Manage Mobile Device Management (MDM) systems, including BYOD policies and endpoint security.
• Provide IT training and guidance to staff on tools, security best practices, and procedures.
• Support change management, procurement, and other IT-related initiatives as required.

Requirements

• 3+ years of experience in IT support or helpdesk roles.
• Familiarity with cloud-centric environments and cybersecurity practices.
• Experience with traditional on-premises LAN/WAN infrastructure.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills in English, both written and verbal, with a collaborative mindset.
• Availability for on-call rotations and occasional after-hours support.

Preferred / Nice-to-Have:

• Bachelor’s degree in Information Technology or related field.
• IT or security certifications (e.g., CompTIA, Microsoft, Cisco).
• Understanding of financial services regulations and privacy requirements.
• Prior experience in financial services or technology infrastructure for regulated environments.
• Ability to balance stakeholder needs, technical feasibility, and budget considerations.

Benefits

• Competitive salary and stock options.
• Health benefits (region-specific).
• One-time home office setup allowance (USD $500).
• Monthly remote work stipend (USD $150).
• Opportunity to work with a globally distributed, high-performing team.
• Professional growth and exposure to innovative financial services technology.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

 

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Job Tags

Full time, Worldwide, Home office,

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