Inbound Call Center Representative Job at AudioCityUSA, Santa Fe Springs, CA

S0hINW5aOHRuL3kvZk05TXhqSEpXaWVCb1E9PQ==
  • AudioCityUSA
  • Santa Fe Springs, CA

Job Description

Role
AudioCityUSA is hiring an Inbound Call Center Representative to manage incoming phone calls and ensure customers reach the correct department quickly. The position requires strong communication skills, good judgment, and the ability to handle a high volume of calls efficiently. The representative will answer general questions about orders, tracking, and basic product information, and route customers to Sales, Customer Service, or Claims as needed.

Hours

  • 8 am - 5 pm PT
  • This role requires the Inbound Call Center Representative to work out of our Santa Fe Springs, CA office a minimum of 5 days a week, with Monday-Saturday availability preferred.

Responsibilities

  • Answer and direct incoming calls to the appropriate department or individual

  • Ask qualifying questions to determine the correct department (Sales, Customer Service, or Claims)

  • Provide quick answers to common inquiries, including order status, tracking, and simple support issues.

  • Transfer calls with context to reduce unnecessary handoffs

  • Monitor call queues and ensure customers are not left on hold for long periods

  • Record notes or call details in HubSpot when necessary

  • Support the Sales and Customer Service teams during peak call periods

  • Identify recurring issues in call routing and suggest improvements

Qualifications

  • Minimum 2 years of experience in a customer service or call handling position

  • Clear and professional phone communication skills

  • Strong multitasking and organizational abilities

  • Basic knowledge of wheel and tire products preferred

  • Experience using CRM software such as HubSpot

  • Reliable, detail-oriented, and customer-focused

Job Tags

Full time, Work at office,

Similar Jobs

Marriott

Director, Corporate Communications & Issues Management Job at Marriott

 ...**Job Number** 25171576**Job Category** Public Relations & Communications**Location** Marriott International HQ, 7750 Wisconsin Avenue...  ...Eligible:** Y**Stock Package:** Y**JOB SUMMARY**The Director, Corporate Communications & Issues Management, plays a critical role... 

Meritore

Devops Engineer with Openshift Job at Meritore

 ...Hi, Hope you are doing Great. Immediate need----Devops Engineer with Openshift----Charlotte, NC JOb Title:-Devops Engineer with Openshift Job Location:-Charlotte, NC Hybrid (Look for Nearby candidates) Exp:08+ Years W2 Candidates - with minimum validity... 

Mayo Clinic

Student Nurse Summer Internship Job at Mayo Clinic

**Responsibilities**The Mayo Clinic Health System Student Nurse Summer Internship Program in Eau Claire, Wisconsin is a paid internship...  ...opportunities to gain valuable experience and clinical skills. Interns rotate through clinic and hospital departments including those... 

Med Source Consultants

LPN - 3830 Job at Med Source Consultants

 ...respected organization *Full-Time Schedules -37.5 hours. Wed-Saturday *Be an intricate part of the team providing care at homeless shelters *Work alongside other clinicians in the field to contact, and build rapport with clients residing in this area *Be positioned... 

SGS Consulting

Drug Safety Specialist - GPV Job at SGS Consulting

 ...seeking materials needed for completing daily tasks. ~ Ability to work in a fast-paced environment. ~ Working knowledge of ARGUS safety database ~ Experience with Word, Excel, PowerPoint, Microsoft Teams and SharePoint sites ~ Experience with working from home...