Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
Follow us on Facebook at:
...Interested in joining our Team?DescriptionTeam Fishel, the Best Choice for Utility Construction and Network Installation, is hiring Fiber Splicing Technicians for our Hermiston, Oregonoperations.Responsibilities~Ability to fusion or mechanically splice SM or MM...
...Were expanding our team and looking for a motivated, energetic Entry-Level Marketing Assistant to help support our growing marketing and brand outreach initiatives. Whether you're a recent graduate or exploring a new career path, this role offers hands-on experience...
...Date posted: November 4, 2025 Pay: $70,000.00 - $115,000.00 per year Job Title: Title Officer Salary Range: 70,000 - 115,000 (salary is negotiable based on experience) Job Type: Full Time (REMOTE can be arranged for very experienced candidates) Location: Phoenix...
...sorting and storing digital documents, and ensuring files are accurate and easy to find. This is a remote position, so you can work from home with flexible hours. Key Responsibilities: Enter, update, and maintain data in spreadsheets and databases...
...to turn your coding skills into real-world impact? As an Entry-Level Software Developer at IBM, you'll join a collaborative Agile team where your... ...using at least one scripting language: Ansible, Python, JavaScript, Typescript, Ruby, Rust, Swift, or Kotlin.* Self-motivated...