Helpdesk Technician Job at Thrive, Jeffersontown, KY

S252eG5KUXRuL1M5ZDg1THh6RE1WQ1dGb1E9PQ==
  • Thrive
  • Jeffersontown, KY

Job Description

As a Help Desk Technician, you’ll be on the front lines of our customer support experience—providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently.

This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. You’ll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality.

Key Responsibilities:

  • Provide responsive, empathetic technical support via phone, email, and remote access tools.
  • Troubleshoot hardware, software, and network issues in live environment.
  • Participate in after-hours on-call rotation for emergency support.
  • Conduct equipment staging, setup, and testing ahead of field installation.
  • Document all customer interactions and resolutions accurately and promptly.
  • Assist with product testing, evaluation, and feedback for internal teams.
  • Maintain and update custom databases and client configurations.
  • Work collaboratively with team members to foster a learning and supportive environment.
  • Ensure all communications reflect professionalism and company values.

Desired Attributes:

  • Empathetic communicator who prioritizes customer needs.
  • Calm under pressure, especially in high-stress situations.
  • Naturally curious and eager to learn new technologies.
  • Team-oriented with a supportive and collaborative mindset.
  • Organized and detail-oriented in all aspects of work.
  • Proactive and self-motivated with a strong work ethic.
  • Adaptable to shifting priorities and fast-paced environments.
  • Positive attitude with a willingness to go the extra mile.

Qualifications:

  • Minimum 1 year of technical support experience in an end-user or help desk environment.
  • Familiarity with hardware/software troubleshooting and remote support tools.
  • Understanding of basic networking principles (e.g., IP addressing, routers, switches).
  • Experience with POS systems; FocusPOS or Gold Certification is a strong plus.
  • Proficient in Windows OS, Microsoft Office Suite, and remote desktop platforms.
  • Comfortable managing and updating technical documentation and support tickets.
  • Previous restaurant or hospitality experience (preferred, not required).
  • Participation in an after-hours support rotation or similar on-call structure.
  • Ability to assist in pre-installation setup and staging of IT equipment.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A supportive and collaborative work environment.
  • Recognition for exceptional performance.

Thrive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and become a valued member of a team where your technical expertise is recognized and rewarded!

Job Tags

Work at office, Shift work,

Similar Jobs

Gokroc

Sales Lead - San Rafael Thrift Store Job at Gokroc

 ...Most Good at our Gilroy Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program... 

Domtar

Chemical Engineering Co-op Job at Domtar

 ...United States), is seeking talent to fill the position of Chemical Engineering Co-op . This job is full-time temporary. Domtar is seeking...  ...for hard working individuals to propel themselves into an Entry Level Engineering role upon graduation. Career advancement at... 

The United Firm | La Liga Defensora, APC

Immigration Attorney Job at The United Firm | La Liga Defensora, APC

 ...produce results with outstanding value for our clients. We're looking for an admitted attorney, for an extremely promising Associate Immigration Attorney position within a premier law firm with a lot of room for growth. This is an excellent opportunity for a dedicated... 

City National Bank

Fraud Team Support Analyst Job at City National Bank

Overview: FRAUD TEAM SUPPORT ANALYST WHAT IS THE OPPORTUNITY? Responsible for analytical and project support for Fraud operations, including: conducting analysis of transactional data for fraud trend evaluations, queries to analyze compromises, create and test rules... 

Overlook Medical Center

Full-Time Emergency Medicine Physician Assistant or Nurse Practitioner Job at Overlook Medical Center

 ...TeamHealth has an excellent opportunity available for an emergency medicine physician assistant or nurse practitioner to join our team in the emergency department at Overlook Medical Center in Summit, New Jersey. We treat over 55,000 patients annually in this 46-bed emergency...