Job Description

Salary: $56,000 - 84,000 per year Requirements:

• Education/Skills:
• - An Associate’s or Bachelor’s degree is preferred, focusing on healthcare, business, or information systems.
• - Capability to present complex data in a meaningful manner, such as through charts or graphs.
• - Adaptability and proficiency in implementing change.
• - Strong problem-solving abilities.
• - Skills in multitasking.
• - Ability to effectively collaborate as a team member.
• - Proficiency in Microsoft applications, including Word, Excel, and PowerPoint.
• - Exceptional customer service skills.
• - Highly effective written and verbal communication skills for building strong working relationships and promoting quality teamwork and education.
• - Strong organizational skills to manage multiple priorities.
• Experience:
• - Over 3 years of relevant experience.
• - At least 2 years within healthcare, business, or information systems.
• - Ability to resolve moderate incidents independently.
• - Capability to develop new functionalities for requests with minimal guidance.
• - Experience in a collaborative team environment, sharing information and supporting junior team members.
• - In-depth healthcare knowledge and systems expertise.
• - Ability to make decisions on routine cases autonomously.
• - Works with minimal supervision, employing independent judgment in analyzing various factors.
• - Collaborates with senior team members to devise strategies and solutions.
• - May mentor and train team members within their functional area or application.
• Licenses, Registrations, or Certifications:
• - Relevant certifications in the focus area preferred.
• - For Epic Analysts:
• - Must either be certified or proficient in the assigned Epic module (to be obtained within six months of the date of hiring).
• - Certifications or proficiencies must remain current by taking new version training.
• --

• I analyze, develop, test, document, educate, implement, support, and optimize assigned applications, solutions, and business processes to meet operational and technical needs.
• I work collaboratively across projects with various teams, think creatively to propose practical solutions, and provide oversight and project management for assigned tasks.
• I maintain a solid working knowledge of subject matter expertise, supporting projects, customers, and other teams while proactively seeking to enhance my expertise in the assigned applications/systems.
• I demonstrate a thorough understanding of operations, identifying opportunities to enhance customer usability, efficiency, and experience. I represent user needs and expectations for larger, more complex system updates and enhancements, providing clear and organized status reports on key project areas for stakeholders.
• I perform process and requirement analyses, including process mapping through flowcharts, documentation, future needs planning, stakeholder analysis, and requirement gathering, to deliver cross-team solutions. I am responsible for executing gap analyses and providing recommendations.
• I communicate complex design and configuration issues clearly to end users and project stakeholders, and I maintain relationships with end-user leadership post-engagement while proactively addressing conflicts.
• I contribute to strategic discussions by identifying options along with their pros and cons alongside team members, facilitating timely decision-making and making sound choices even when complete information is lacking.
• I adhere to organizational standards for system configuration and change control.
• I possess strong technical proficiency in application design and configuration, and I can independently analyze, design, and configure applications while teaching these concepts to new team members.
• I foster strong relationships with end-user communities, customers, and business partners.
• I collaborate with Operational Leaders to focus on standardized best practices for workflow processes and content, ensuring alignment across all ministries for optimal operational processes.
• I coordinate code changes with the appropriate vendor concerning financial and business application issues.
• I work with the Technical Team to identify infrastructure-related issues that may result in application problems.
• I share industry best practices from vendors with Operational Leaders.
• I continually enhance my technical knowledge of the assigned application, including understanding the relationships of infrastructure and the impact on users if it's unavailable.
• I operate as a liaison between business operations, providers, internal IT, system users, and vendors to meet defined project objectives for issue resolution.
• I follow strict change management processes, ensuring proper approval, testing, and validation of system changes.
• I provide consistent and attentive written documentation to end users and leadership, demonstrating my ability to communicate proactively.
• I regularly review and self-correct my skills, habits, work ethic, and behaviors to manage my work cooperatively among peers, remaining sensitive to how others perceive me.
• I proactively troubleshoot and resolve moderate incidents and requests independently.
• I uphold high standards for the quality of work for myself and others, providing oversight and feedback on my team members' designs, configurations, and deliverables.
• I manage medium-complexity projects and requests, collaborating with team members as necessary, and proactively evaluate new releases and functionalities of applications.
• I complete assigned courses in Healthstream or other electronic tracking tools for educational materials in a timely manner, or attend presentations as assigned.
• I ensure my services contribute to achieving the primary mission of the department.
• I escalate issues when SLAs are not met or appropriate vendor actions are lacking.
• I may be required to travel to fulfill my duties and work additional hours during critical problems when necessary.
• I assist in preparing and conducting formal or informal training sessions for users and coworkers.
• I identify and seize new opportunities, demonstrating a positive attitude regardless of the situation, and I step up to handle challenging issues.
• I perform other duties as assigned.
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The work schedule for this position is to be determined, and it is a full-time role. We are looking for an Epic Analyst with a passion for Healthcare IT, HIM, and application support. You will be instrumental in workflow optimization, change management, and project management. If you are looking for an opportunity where you can thrive and make a difference, we encourage you to apply. Join our mission to provide exceptional healthcare services!

last updated 52 week of 2025

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