Job Description

Ready to make a real impact in the world of finance?

At Sutherland, we’re looking for enthusiastic, people-focused professionals to join our dynamic financial services team. If you thrive in a fast-paced environment, love solving problems, and enjoy connecting with customers, this is your chance to shine. Join us in delivering exceptional support, building meaningful relationships, and being part of a team that’s as committed to your growth as you are. 

Apply today and let’s grow together! 

Join Us.

Job Description

 

• Provide customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues.
• Escalate more technical product-related issues to proper product support department.
• Process a high volume of consumer inquiries about banking products and services and resolves a targeted percentage of those inquiries.
•  Troubleshoot customer issues, identifies root cause of the issue and uses tools and resources to determine how to resolve the customer issues.
• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge.
• Track and document inbound support requests and ensures proper notation of customer issues.
• Update customer information and ensures accurate entry of contact information.
• Meet standards of job, such as quality standards, adherence to schedule and average handle time.
•  May provide guidance and/or mentoring to less experienced peers.
• Other related duties assigned as needed.

What We offer:

• Competitive pay, generous flexible vacation policy, and 401k
• Paid training, coaching, development and career planning 
• Medical, dental, and vision benefits; EAP, health and wellness programs, and more
• Tremendous development & advancement opportunities – 80% of our frontline leaders have been promoted!
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

• High school diploma or GED
• At least one year of call center experience
• At least one year of customer service experience
• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
•  Ability to work both independently and in a team environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

This position requires fulltime commitment of training and nesting onsite in Tulsa. After successful completion can move to Work at Home.

#INDSP

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Job Tags

Full time, Flexible hours,

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