Job Title: Customer Service Lead
MINIMUM 2 YEARS OF RECENT CUSTOMER SERVICE LEADERSHIP EXPERIENCE OR 5 YEARS OF CUSTOMER SERVICE EXPERIENCE
Connect Staffing is seeking an experienced Customer Service Lead to support a busy customer service department and help drive team performance at a fast-paced facility in Huntington Beach, CA.
Schedule: Monday–Friday, 8:00AM–4:45PM (full-time)
Requirements for Customer Service Lead:
• Minimum 2 years of recent customer service leadership experience or 5 years of customer service experience.
• Excellent verbal and written communication skills, with the ability to explain information clearly.
• Strong attention to detail with the ability to recognize and resolve discrepancies.
• Effective problem-solving skills and reliable follow-through on tasks.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills, interpersonal skills, and a positive, team-oriented attitude.
• Ability to work overtime as needed.
• Proficiency with Microsoft Office, email systems, and standard office equipment.
• Prior experience in roles such as Customer Service Supervisor, Customer Service Lead, Senior Customer Service Representative, Call Center Lead, Client Support Lead, Service Desk Lead, or Customer Care Coordinator is a plus!
Benefits of the Customer Service Lead:
• Health and dental benefits available
• CalSavers retirement program available
• Earn referral bonuses
Responsibilities of the Customer Service Lead:
• Assist Customer Service Representatives by helping resolve customer concerns and authorizing adjustments as needed.
• Serve as the first level of escalation for customer issues and ensure timely, professional resolution.
• Monitor inbound call and email queues and allocate workflow to meet productivity and service goals.
• Communicate cross-departmentally to gather information and assist with customer solutions.
• Provide coaching, direction, and ongoing support to Customer Service Representatives.
• Help facilitate team communication, updates, and process improvements.
• Participate in goal-setting for team members and support performance-driven initiatives.
• Train new team members on procedures, workflow, and customer service standards.
• Document coaching observations and prepare reports for management as needed.
• Support overall department performance, morale, and customer satisfaction.
• Perform additional responsibilities as assigned by the Customer Service Manager.
All candidates meeting the minimum requirements will receive an SMS invite to an AI-based interview. This interview helps us understand your qualifications and experience, and candidates who complete it will receive first consideration. Please expect a text message from (302) 405-6282 within 30 minutes of submitting your application.
See all our current openings and waitlists at jobs.connectstaffing.com!
#CONHP
...Distinguished Professor Marine Science College: College of Science and Engineering - 323 College Dept/School: CSE Dean's Office... ...including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic...
...Champaign-Urbana Public Health District Health Educator II The Champaign-Urbana Public Health District is seeking... ...Tobacco-Free Communities grant, advancing strategies that promote health equity, reduce tobacco-related disparities, and protect...
...Just Got 2 Have It! is looking for a dependable and detail-oriented Data Entry Clerk to assist with accurately entering, maintaining, and updating company data. This role plays a key part in supporting daily operations by ensuring information is complete, accurate,...
...Our team thrives on innovation, collaboration, and pushing the boundaries of what's possible in sales and customer service. As an AT&T In-Store Sales Representative, you will be working with customers to assist them with product education, service inquiries, and order...
...fuel over the road and fueling locomotives as well as railroad industry experience. Credentials: Valid state issued Class CDriver's License issued by the driver's home state of residence. Some positions require a Class B license. Must have hazardous materials...