Location: Fully Remote ( Open to Candidates Based in LATAM and South Africa )
Employment Type: Full-Time
Contract Type: Independent Contractor Agreement
Compensation: USD $1,200 – $2,000 per month (based on experience)
We are seeking a Customer Service & Scheduling Coordinator to join our growing team. This position plays a vital role in ensuring excellent client experiences and smooth operational scheduling across our network of teachers and students.
The ideal candidate is organized, proactive, and detail-oriented , with exceptional communication skills and a strong ability to manage people and processes effectively. This role requires a high level of professionalism, impeccable English fluency (with minimal accent) , and a natural ability to connect with others.
As the company continues to expand, this position offers opportunities for professional growth and leadership, potentially evolving into a supervisory role overseeing other administrative and customer service representatives.
Customer Service:
Respond to incoming calls and emails from prospective and current clients with warmth, clarity, and professionalism.
Provide detailed information about available programs, registration processes, and scheduling options.
Address client inquiries and resolve issues promptly to ensure a positive experience.
Escalate complex concerns appropriately while maintaining high standards of client satisfaction.
Scheduling Coordination:
Manage and update teacher schedules to align with student needs and lesson availability.
Reschedule or reassign lessons as necessary while maintaining efficiency and accuracy.
Communicate schedule changes and special requests to teachers in a timely manner.
Analyze scheduling patterns and recommend process improvements to optimize teacher utilization and availability.
Administrative Support:
Assist with processing client registrations, payments, and billing inquiries.
Maintain up-to-date records of attendance, schedule modifications, and teacher availability.
Support the management team by tracking client communications and ensuring timely follow-ups.
Experience: Minimum 3 years of experience in customer service and scheduling
Leadership: Experience managing or training team members is a strong advantage.
Communication Skills: Excellent written and verbal English communication skills; must be clear, professional, and confident with minimal accent.
Organization & Detail Orientation: Strong ability to prioritize tasks, manage competing deadlines, and maintain accuracy in a fast-paced environment.
Technical Proficiency: Comfortable working with scheduling software, CRM tools, Monday.com, and Google Workspace (Docs, Sheets, Calendar, etc.).
Interpersonal Skills: Friendly, empathetic, and patient when dealing with clients, teachers, and students. Skilled in building rapport and maintaining long-term client relationships.
Fully remote position with flexible collaboration across international teams.
Opportunity to grow into a leadership role as the organization expands.
Work in a creative, mission-driven environment that values education, communication, and teamwork
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