Job Description

Location & Work Arrangement

• Location: Columbia, South Carolina
• Work Arrangement: 100% Remote
• Contract: This is a Contract position.
• Mode of Interview: 1 round, virtual.

Key Responsibilities & Daily Duties

The primary focus of this role is data management, automation, and operational support:

• Data Extraction & Reporting: Perform monthly billing data extraction (from Solarwinds, Excel, etc.) and transpose the data for the Billing Department. A key goal is to automate these tasks as much as possible.
• Visualization & Dashboards: Maintain and support an Executive Dashboard and the MITS interactive dashboard using tools like Power BI.
• Process Documentation: Gather infrastructure data, assist with updating Excel spreadsheets, and collaborate with a Technical Writer to document, update, and verify detailed process steps.
• Tier 1 Support: Serve as a backup to the Footprints Administrator, assisting with the BMC Footprints ticketing system by making necessary changes to forms/workspaces and developing FAQs.
• Collaboration: Work effectively with minimal supervision in an environment where ambiguity is common, driving toward top-level goals and objectives.

Required Skills & Experience

Minimum Experience

Microsoft Excel (Queries, Reporting, Analytics)

2 Years

Microsoft Power BI (Dashboard creation/maintenance)

2 Years

BMC Footprints Ticketing System (Support/Administration)

1 Year

Collaboration and Communication (Written and Spoken)

Required Proficiency

Preferred Skills

• Previous experience with Release Management, Change Management, or Incident Management.
• Familiarity with Microsoft Project.
• Experience in healthcare IT, insurance IT, or Medicaid Management Information Systems (MMIS) is helpful but not required.

Education

• Required Education: Bachelor's Degree OR High School diploma with 2 years of relevant experience.

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