About Us
At Catch Vibe Voice, we specialize in creating compelling audio experiences that amplify the stories of brands, creators, and communities. Based in Cleveland, OH, we blend creativity with strategy to deliver dynamic voice-driven marketing solutions that leave a lasting impact. Whether it’s podcast production, brand voice development, or innovative marketing campaigns, our team thrives on turning ideas into powerful sound.
Job Description
We are seeking a highly motivated Communications Agent to join our dynamic team in Cleveland, OH. The ideal candidate will be responsible for ensuring smooth communication between our clients and their audiences, handling inquiries, and supporting internal communications with professionalism and efficiency. This role is perfect for individuals with strong verbal and written skills who are passionate about delivering exceptional customer experiences and supporting brand communication goals.
Responsibilities
Handle client communications across various channels including phone, email, and live chat
Deliver consistent messaging aligned with company standards
Resolve inquiries, provide accurate information, and escalate issues when necessary
Collaborate with internal departments to streamline messaging and service delivery
Maintain clear records of interactions and feedback
Support the development of internal and external communication materials
Qualifications
Previous experience in a communications, customer service, or call center role (minimum 1 year preferred)
Excellent verbal and written communication skills
Strong interpersonal and problem-solving abilities
Ability to multitask and manage time efficiently
Proficiency with communication tools and CRM systems is a plus
High school diploma or equivalent required; associate’s or bachelor’s degree preferred
Benefits
Competitive salary: $63,000 - $66,000 annually
Growth opportunities and professional development
Dynamic and collaborative work environment
Skills enhancement through ongoing training
Health, dental, and vision insurance
Paid time off and holidays
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