Job Description

Job Title:  Dispatcher

Shift: Monday–Friday | Evening Shift

Overview: Love a fast pace, quick thinking, and being the person who keeps everything running smoothly? This is an exciting, fulfilling role where you’re at the center of the action - helping clients book reservations, coordinating chauffeurs and vehicles, and handling real-time changes with confidence and care. You’ll work with the who’s who of Kansas City, so professionalism, attention to detail, and great communication are a must. If you thrive under pressure and enjoy delivering a truly premium experience, you’ll feel right at home here.

What You’ll Do:

• Assist clients with scheduling reservations.
• Schedule and dispatch chauffeurs based on client needs and driver availability.
• Assign drivers and vehicles efficiently while factoring in traffic, timing, distance, and capacity.
• Monitor trips using GPS and communicate updates or changes as needed.
• Maintain accurate, real-time trip records, including routes, schedules, cancellations, and reschedules.
• Support driver and vehicle readiness by helping ensure cleanliness, maintenance, and safety compliance.
• Communicate clearly with clients and chauffeurs about delays, route changes, and special instructions.
• Troubleshoot issues quickly, including schedule conflicts, last-minute changes, and emergencies.
• Use local traffic and road knowledge to optimize routes and reduce delays.
• Deliver professional customer service.
• Collaborate with internal teams to keep operations running seamlessly.

What You Bring:

• Dispatching experience (transportation industry preferred).
• Comfort with dispatch software, GPS tracking, and Microsoft Office.
• Strong organization and multitasking skills in a high-pressure environment.
• Ability to work independently and confidence in making sound decisions.
• Quick problem-solving skills and calm judgment under pressure.
• Excellent communication and customer service skills.
• Knowledge of local routes and traffic regulations (preferred).
• Valid driver’s license and a clean driving record.
• Flexibility to work weekends and holidays as needed.

Benefits: Medical, Dental, Vision, 401(k)

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