Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.
Position Summary
Job Description
Position Summary:
The Care Team Patient Services Representative works collaboratively with all members of the care team providing world class service to both the patients and staff of Martin's Point. Answers all Care Team Phone Calls within established quality metrics. Supports various other Care Teams by answering their phones (as necessary) to meet quality standards. Responsible for Queue Management, including phone messaging, appointment cancellations and rescheduling. Screens, provides information on and directs calls to appropriate department or staff to expedite patient care. Supports and facilitates communications related to labs, scripts, messaging, etc. Performs Telephone Triage per established protocols. Assists with patient service related administrative tasks to ensure patient requests are met.
Key Outcomes:
Handles all PSR Desktop Management activities
Schedules, reschedules and cancels patient appointments
Provides phone support to internal and external customers within established quality metrics.
Coordinates New Patient Management (distributes packets, maintains records, initial screenings, etc.)
Follows Standard Processes and Protocols related to clinical activities (med refills, order follow through/tracking lab reporting)
Responsible for Lab results reporting as delegated
Responds to patient requests via incoming phone call, portal or written request
With Clinical Support, tracks and follows up patient issues
Issues pre-appointment lab and health maintenance reminders
Manages Web portal communications and patient related portal requests/questions
Depending on practice organizational structure, may also handle referrals and serve as subject matter expert on referrals.
Completes barcoding/faxing documents to athena (document management), ensuring timely and accurate document classification and filing of documents in patients health record.
Participates in process improvement activities
Conduct patient check-in and check-out activities as appropriate.
Collects copays and outstanding balances
Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes
Reviews missing slips and creates claims to ensure appropriate billing
At some sites will document and refill medications following the guidance given by Patient Knowledge Coupler (PKC)
Education/Experience:
HS Diploma or equivalent
3+ years experience working in an administrative and/or customer service oriented environment.
Experience in a medical environment with patient registration, billing, insurance processing or appointment scheduling preferred.
Skills/Knowledge/Competencies (Behaviors):
Ability to function independently and professionally
Knowledge of medical terminology preferred
Basic knowledge of current healthcare benefits and managed care insurance plans, preferred
Windows Based Computer skills: data entry and word processing ability
Demonstrated telephone etiquette and positive interpersonal skills
Ability to handle difficult conversations with patients and internal customers
Ability to multitask among phone and face to face despite frequent interruptions
Excellent organizational skills
Ability to analyze and problem solve
Detailed oriented and excellent follow through skills
Ability to work with a variety of customers ranging from patients, internal customers: medical staff and other departments, able to collaborate with peers
Must be able to work flexible hours which may include weekends, evenings and holidays
This position is not eligible for immigration sponsorship.
We are an equal opportunity/affirmative action employer.
Do you have a question about careers at Martin's Point Health Care? Contact us at: jobinquiries@martinspoint.org
1. American-European citizenship or work experience in the United States;2. Have some of your own views and opinions on the political economy of the United States right now, including some of the hot social issues , macroeconomic trends , financial markets. 3. Provide...
...excavators. GPS equipment operation and manual work such as laying pipeline is also required. Summary of Responsibilities: Operation of... ...preferred. Experience with civil construction (print reading, surveying, finishing to grade, etc.) preferred. Please note that all...
...About the Graphic Design intern position The graphic design intern isresponsible for assisting in the design of digital marketing materials, including print and digital advertising. This position will be tasked with working on a variety of projects with an emphasis...
...this position is $14.40/hour - $18.46/hour If position is 2nd Shift, $1.20/hour shift differential applies *See total compensation... ...Services, Division of Plant & Property has several part-time vacancies for Building Cleaning Worker I. Summary:...
...This role allows you to work from home while gaining practical experience in digital office tasks, record keeping, and supporting client... ..., technology, and Amazon . Flexible scheduling allows part-time or full-time work based on your availability. Job Duties...