Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet’s medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service
...ensuring that health needs can be adequately addressed in a particular home. Reviews the individual's medication regimen. Completes Nursing Assessment. Provide technical assistance using knowledge and nursing skills to enable FC providers, families, and Service...
Administrative Assistant IV (Workforce and Economic Advancement) Location Santa Clarita, CA : Description Two weeks prior to the deadline... ...expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting...
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...and detail-oriented Site Security Guard to provide night and weekend security coverage at active construction sites. This role is responsible for helping secure... ...and secure the construction site during night shift and weekend hours Patrol fence lines, gates, and...