Job Title: Patient Care Coordinator
Location:
400 WESTWOOD SHOPPING Ctr STE 210
Allmed Benefits: Vision Insurance, Dental Insurance, Health Insurance and 401(k)
Pay Rate: $12/hr (Paid Weekly)
Work Hours: Monday - Friday business hours
Contract to Hire: 01/19/2026 to 06/22/2026
Schedule:
Position Summary:
The Patient Care Coordinator is responsible for managing front desk operations and delivering an exceptional patient experience. This role serves as the first point of contact for patients and visitors and supports daily administrative functions, including registration, scheduling, and customer service. The Patient Care Coordinator ensures efficient workflow, maintains patient confidentiality, and promotes a positive, professional environment.
Primary Responsibilities:
Manage front desk operations, including greeting, check-in, and check-out of patients and visitors
Assist patients with registration, appointment scheduling, and general inquiries
Update and maintain accurate patient information within the practice management system
Process payments and address patient questions or concerns in a professional manner
Handle patient complaints and assist with issue resolution to ensure patient satisfaction
Build and maintain strong relationships with referral sources
Organize and manage workflow by routing correspondence, collecting patient information, and managing assignments
Deliver courteous, respectful, and professional communication via phone, email, and patient portals
Maintain patient confidentiality and comply with all HIPAA policies and regulations
De-escalate dissatisfied patients and provide appropriate assistance and support
Secure and document information according to established procedures and systems
Maintain accurate filing and retrieval of historical records
Collaborate with team members and contribute to overall team success
Provide consistently high-quality customer service
Remain flexible to meet the needs of the position and the team
Interact professionally and positively across multiple departments
Work effectively both independently and within a team environment
Qualifications:
High School Diploma or GED required
Previous experience in a front desk, patient services, medical office, or customer service role preferred
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